Karen has over 30 years of experience working in and around law firms, assisting with most administrative functions from document automation to Trust accounting support and everything in between.  This has given extensive experience in a wide range of legal and accounting software on many levels.

From 1998 to 2012 Karen was a Certified Consultant for PC Law for the state of Queensland and was instrumental in achieving PC Law compliance with Australian trust accounting standards in 2006 from version 6.60e

Karen has qualifications in accounting and technology and is passionate about automation of processes to enable professionals to focus on their core business.   Karen is a published author, IT Business analyst, systems accountant and management accountant.

​Bachelor of Business (Accounting) QUT
Post Graduate CPA Study at Deakin University
Australian Tax Agent
​Workplace Training Category IV​​


  • Fellow Institute of Public Accountants
  • Intuit ProAdvisor
  • ​Associate Member of QLD Law Society
  • Australian Legal Technology Association
  • Reckon Accredited Partner  (formerly QuickBooks Desktop)
  • Australian Computer Society (Technologist)
Karen McDonald

Wise Owl Legal Founder & CEO, BBus(Accy) FIPA FFA AACS

Gemma has been with Wise Owl Legal since 2014. 

The talented Gemma tests every aspect of Wise Owl Legal before it is released into production software.

She ensures the amazing online help pages and how to videos are there ready to step you through every screen in Wise Owl Legal Software.

Gemma provides day to day support by phone and email.   Gemma also ensures all support requests are translated into help articles or videos.

Gemma Heidemann

Senior Product Specialist, BBus(Accy) MIPA MFA GradCertAcct

Carl has been instrumental in leading the Wise Owl team forward and ensuring compliance with best practice in every thing we do at Wise Owl Legal. 

He is passionate about Wise Owl and is overseeing the road map for our major upgrade scheduled for 2024. 

Carl Clark

Lead Developer

Aaron is a key member of the team who manages the infrastructure that Wise Owl runs on.  He is a specialist in security and ensures our systems are Kept secure and protected. 

When cloud technology was in its infancy, very few people realised it would bring about the next industrial revolution and change the way businesses all around the globe operated.​  Aaron Harch, recognised two important things at this time: firstly, that there would soon be a lot of businesses that would need to evolve their systems to keep up with the rapidly changing landscape, and secondly that in order to move a business to the cloud safely, most would need expert help.

Already possessing a wealth of IT knowledge, Aaron set about learning everything he could about the cloud and soon found that there were many security risks to business that could be mitigated. As his expert cloud and IT services grew in demand, Aaron assembled a team of like-minded professionals with one clear goal – to protect businesses from the risk of cyber-attack and make it easy for them to have the infrastructure and support they need, without having to employ a fulltime IT professional on their team.

Aaron Harch

Technical Support